RETURNS

If you would like to return your purchase, please return it within 5 business days of receipt for a full refund less shipping fee for return. The day the item is signed for counts as business day 1.  The item(s) being returned MUST be returned to us in as-purchased condition in order to receive a refund. Please email info@bellandbird.com first to notify us if you will be returning something. We will provide you with the proper return label via email. Please double box the return items as our insurance requires this. Items purchased online may be returned in person to our store, but must be done so with in 5 business days upon receipt of merchandise ordered in order to receive a refund. Online orders may be returned for store credit/exchange with in 5 days upon receiving the item(s).  Custom orders cannot be returned under any circumstance.

*Please be aware that many of the items sold by Bell and Bird are hundreds of years old and therefore have imperfections, which we believe add to their beauty and give each piece true character. Please know that jewelry in general is fragile, especially antique jewelry and should be handled with care.

Damaged Items

If an item arrives damaged, please email Bell and Bird at info@bellandbird.com with in the first 24 hours of signing for the damaged item(s) to notify us of the damage. Returns cannot be accepted after 5 business days.

Shipping

We provide complimentary insured FedEx Ground shipping within the United States. If you prefer expedited shipping, we offer FedEx 2-Day service for $45 and FedEx Express service for $75.

For international orders, please email us at info@bellandbird.com. Shipping fees and duties for international shipments are the responsibility of the buyer.

Once your order is placed, we will be in touch regarding shipping. For insurance purposes, all items shipped to customers must be signed for upon delivery. Please allow 1-3 days for your order to be fulfilled. Once your order is fulfilled, you will receive an email notification with your tracking information.

Please email us at info@bellandbird.com if you have questions or concerns in regards to the arrival date of your order.

Addditional Questions

Please visit our FAQ page.